Your healthcare rights

Access

• Healthcare services and treatment that meets my needs

Safety

• Receive safe and high quality health care that meets national standards
• Be cared for in an environment that is safe and makes me feel safe

Respect

• Be treated as an individual, and with dignity and respect
• Have my culture, identity, beliefs and choices recognised and respected

Partnership

• Ask questions and be involved in open and honest communication
• Make decisions with my healthcare provider, to the extent that I choose and am able to
• Include the people that I want in planning and decision-making

Information

• Clear information about my condition, the possible benefits and risks of different tests or treatments, so I can give my informed consent
• Receive information about services, waiting times and costs
• Be given assistance, when I need it, to help me to understand and use health information
• Access my health information
• Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe

Privacy

• Have my personal privacy respected
• Have information about me and my health kept secure and confidential

Give feedback

• Provide feedback or make a complaint without it affecting the way that I am treated
• Have my concerns addressed in a transparent and timely way
• Share my experience and participate to improve the quality of care and health services